FAQs

Where are you located?

The WFCU Centre is located at 8787 McHugh Street, Windsor, Ontario. Click here for full details.

What am I allowed to bring with me inside the WFCU Centre 

main bowl?

Please be aware that we reserve the right to conduct random bag checks as you enter the building to ensure no prohibited items are entering the premises.

For the safety and security of our guests, the following is not permitted inside the WFCU Centre:

• Outside food & beverage of any kind (unless management approved).
• Brooms, broomsticks, or any large pole or stick of any kind.
• Large bags or backpacks (must be checked at Guest Services unless management approved).
• Large flags, banners (dependant on whether or not it affects other guests ability to enjoy their fan experience).
• Any form of noisemaker or air horn (long plastic pole style blow horns and cow bells are allowed, but not to be used in a manner that affects fan enjoyment.)
• Pets, with the exception of service animals
• Weapons of any kind
• Flares, smoke bombs, sparklers, fireworks, flammable and/or explosive materials of any kind
• Bikes, inline skates, skateboards, scooters, in-line shoes (shoes with wheels in the heels)
• Any missile/projectile like objects
• Illegal drugs and any other illegal substances
• Laser pointers
• Battery powered devices, such as goal light helmets
• Un-approved pamphlets, handouts, advertisements, banners, posters, signs etc.
• Frisbees or inflated balls of any kind
• Strollers or baby seats may not be taken into the stands or left in section entrances. Please see Guest Services for assistance with these items.
• Helmets of any kind must be checked at Guest Service if you are in possession of this type of item when attending the WFCU Centre.
• Any item deemed offensive, and/or dangerous by management that may not be listed above

Fans found in possession of the above-mentioned items will be asked to remove the item from the facility or dispose of it. Fans that refuse to comply may be ejected from the facility and may be subject to arrest. Management reserves the right to handle each occurrence on a case-by-case basis. All bags, jackets, and guests are subject to search upon entering the facility. Management of the City of Windsor and Oak View Group at the WFCU Centre reserves the right to refuse entry to any guests that attempt to enter under the influence of any intoxicant. The WFCU Centre holds no legal responsibility to any items that are lost or stolen during events. Some events such as concerts and other sanctioned events may have additional prohibited items or a different camera policy. For specific information, please contact Guest Services prior to the event at 519-974-7979.

Is there parking available at the arena?

The WFCU Centre sports complex has over 1,800 parking spaces for events and rentals. Click here for full details.

How can I purchase tickets to WFCU Centre shows?

Tickets are available online, and at the WFCU Centre Box Office. Click here  for details.

How can I purchase tickets to the Windsor Spitfires games?

Tickets are available online, or at the WFCU Centre Office. Click here for details.

Where is the Will Call window located?

The Will Call window is located inside the central box office. When picking up your tickets, please make sure you have proper photo identification and the credit card used to purchase the tickets.

Are there automated teller machines (ATM's) inside the 

arena?

ATM's will be available at various locations throughout the complex, including one inside the community centre, and two inside the WFCU Centre main bowl.

Where do I go if I need assistance inside the arena?

For assistance in the WFCU Centre during main bowl events please visit the Guest Services Desk is located just inside Gate 1. Our staff will be pleased to respond to all guest inquiries and suggestions.

For assistance in the community centre, please visit either of our front desks located at either of the main entrances.

Services provided include the following: reuniting lost patrons; transportation information; emergency assistance; ticket enquiries; collecting and returning lost and found items; storing wheelchairs/strollers and registering guests in case of emergency "Guest Finder".

Do you have accessible seating?

The WFCU Centre has accessible seating areas located near ice level, floor seating, and on the suite level. If you have accessible needs please make sure you express this to the person that you are purchasing tickets from at the beginning of your order so that we may better accommodate you. When purchasing tickets in accessible areas you are permitted one ticket for the person in need of accessible seating and one ticket for their companion. Companions and those patrons with accessible needs must pay regular ticket prices to attend the event.

Guests who need accessible seating but did not purchase tickets in accessible areas will be accommodated to the best of our ability. If you require accessible seating always notify the ticket seller at the beginning of your order. For more details on accessible seating or to purchase accessible seating over the phone please contact the box office at 519-255-6400.

This policy is intended to fulfill the requirements set out in Ontario Regulation 429/07 of the Accessibility for Ontarians with Disabilities Act, 2005.

To read the City of Windsor accessibility policy please click here.

Are service animals allowed in the WFCU Centre?

All service animals are welcomed at the WFCU Centre. Please notify your ticket seller at time of purchase if an aisle seat is required for your service animal.

Is there a designated smoking area outside of the arena?

Smoking is NOT permitted on WFCU Centre property, including parking lot areas.

Prohibited products include cigarettes, cigars, pipes, e-cigarettes, hookah/water pipes and any other lighted or heated equipment used to smoke or vaporize any tobacco or non-tobacco product.

Can I get back in to the arena if I leave any of the exits?

For WFCU Centre main bowl events, once you have entered the WFCU Centre you can not leave and come back in. Even running to your car will not be permitted, as we must operate within these guidelines to ensure all our guests safety. So please make sure that you have all personal items with you when entering.

Can I bring a camera with me to a concert or event?

Many guests are extremely excited about seeing their favourite shows and want to capture that moment to share with friends and family HOWEVER in most cases photo taking is prohibited during events. In most cases it is viewed as infringement of copyright laws and legislation and flash photos can be distracting and potentially dangerous to performers, especially those of a dance or speaking performance nature.

The general rule of thumb for photos is:

• No flash photography
• No professional cameras (this is defined as any camera with a detachable or extendable lens)
• No audio or video recording from any source
• Do not assume photo taking is permitted at all shows
• Additionally, the WFCU Centre staff reserves the right to restrict use of other types of cameras should they feel the quality and/or type of camera fail to protect the artist and/or venue's interests.

What is the Code of Conduct for fans attending events at the 

WFCU Centre?

In addition to providing excellent customer service in all of our fan relations, the WFCU Centre's Fan Code of Conduct was developed to assist in providing a safe and fun atmosphere for all guests.

The WFCU Centre is dedicated to creating a unique fan experience. Windsor Spitfire fans are among the most loyal fans in the Ontario Hockey League, exemplifying community support and sportsmanship. The perception of our venue is constructed by all associated parties, inclusive of our players, coaches, employees and most importantly our fans. In order to generate a high intensity environment for our hometown Spitfires, we need the help of each and every fan to maintain our Code of Conduct. The Management at the WFCU Centre reserves the right to deny entry to the facility or eject guests displaying undesirable behavior, as determined by event personnel or management.

The following are several guidelines that have been established to ensure our events are successful and enjoyable for all fans:

All guests should:

• Sit only in your ticketed seat and show ticket(s) to a WFCU Centre representative upon request.
• Keep their feet off other patron's seats. Fans are not permitted to stand on seats at any time.
• Please restrict movement in the tiered seating area during game action.
• Contact the nearest WFCU Centre representative if there are any issues; never escalate matters and never handle issues by yourselves.
• Adhere to the Prohibited Items list when entering the facility.

Any guests committing the following actions may have their tickets revoked, become ejected from the venue or be subject to arrest (Ejected guests do not recieve a refund for their ticket(s) nor are they compensated in any way):

• Displaying inappropriate or improper behavior towards other fans and/or employees of the WFCU Centre.
• Using disruptive language and/or gestures that are abusive.
• Verbal, written (including signage) or physical harassment of opposing team fans.
• Wearing obscene or disruptive clothing that may be offensive to others.
• Attempting to gain access to restricted areas without proper accreditation or premium areas without proper ticket or authorization.
• Misuse of tickets and/or credentials.
• Intoxication or other substance impairment that results in disruptive behavior.
• Interfering with game action, including throwing objects onto the ice surface.
• Violating the Provincial Government's no smoking legislation.
• Causing physical damage to the building or property surrounding the WFCU Centre
• Violation of WFCU Centre rules, regulations and policies.

Our building staff and event personnel are always available for our guests to rely on and to help ensure that each and every fan has a positive and memorable experience at the WFCU Centre.

We want to thank you in advance for adhering to these policies and appreciate your passion for all events at the WFCU Centre!