Group Sales Policies & Procedures

Please review the following policies and procedures when ordering through Group Sales to ensure a fast and hassle free way to buy tickets. Orders are processed on a first come, first serve basis. Payment on all group orders must be made at least two weeks prior to the event. Group reservations may be cancelled if payment is not received by specified date.

A group must consist of 15 or more tickets per event, though exact number qualifying a group change for each event. Group orders must be placed through the Group Sales Department by:

• Phone: (519) 974-7979 x.4611
• Mail: 8787 McHugh Street, Windsor, On, N8S 0A1
• E-mail: info@wfcu-centre.com 
• In person by appointment only.

When ordering your tickets, please provide us with the following information: event name, date, time, number of tickets you are requesting, ticket price selected, group leader, group name, address, email and telephone (day and evening).

Once payment is received, additional seats may be purchased should the need arise. However, orders received after published deadline are subject to full price. No Exceptions. Requests for additional tickets must be received at least three days prior to the event. Additionally purchased seats will be as close to the initial seat location as possible, based upon availability.

All sales are final once payment has been received. There are no EXCHANGES or REFUNDS

Tickets are not sold on consignment.

Once payment has been received, tickets are mailed directly to the purchaser for an additional fee unless other arrangements are made.

Visa and MasterCard and American Express are accepted. Checks and money orders are made payable to City of Windsor. Any cash or in person payments must be scheduled in advance. A fee of $10.00 will be added to each order requesting ticket delivery.

Tickets purchased less than two weeks prior to the show will not be mailed unless requested.

Tickets can also be picked up in person at the WFCU Centre Group Sales Office if preferred. Arrangements for pick up can be made at least 24 hours prior with a Group Sales Representative.

Should someone other than the Group Leader pick up tickets, please be sure to notify the Group Sales Department. Tickets are not released to a second party without proper authorization from the Group Leader.

Unfortunately, there are no complimentary tickets for bus drivers or group leaders. All persons entering the WFCU Centre must have a ticket, No Exceptions. For most shows, children age 2 and older must have a ticket to be admitted.

Wheelchair and special needs seating is available. Please let us know in advance if members in your group require special seating.